The website www.bnbhostsupport.com offers free online support coaching, videos, and more.
Mark Smith provides Vanessa with a detailed critique of her Airbnb listing for a guest house in Gua Bay. He suggests improving the photos with better lighting and captions to highlight key features. Mark advises Vanessa to include a personal story about herself as the host and suggests adding exterior photos and a floor plan to enhance the listing. He recommends registering for the short-term rental register and installing a carbon monoxide alarm for a ranking boost. Mark also suggests checking Wi-Fi speed, considering the cancellation policy, and avoiding one-night minimum stays. Additionally, he encourages Vanessa to provide information about pet-friendliness and her host profile. Mark offers further assistance and encourages Vanessa to reach out with any questions.