The website www.bnbhostsupport.com offers free online support coaching, videos, and more.
In this video, Mark Smith provides Jonathan with blunt but constructive feedback on his Airbnb listing. He emphasizes the importance of investing in professional photos to showcase the property effectively, especially since it's labeled as "new" and sits at the top of the rankings. Mark critiques the existing photos, pointing out their shortcomings and suggesting improvements. He also advises on pricing strategies, amenities like carbon monoxide detectors and Wi-Fi speed, and the importance of having a flexible cancellation policy. Mark encourages Jonathan to consider the guest's perspective and make necessary changes to attract more bookings.